How Do Enterprise Applications, Collaboration And Communication Systems And Internets Improve Organizational Performance?

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Organizational Performance

How Do Enterprise Applications, Collaboration And Communication Systems And Internets Improve Organizational Performance?

The Enterprise applications, enterprise systems (ES), customer relationship management systems (CMS) and knowledge management systems (KMS), supply chain management systems (SCMS), are designed to coordinate/manage multiple functions, purpose and business processes. Enterprise systems put together the key internal business processes of a firm into a single software system to progress efficiency, bringing together and decision making. The Supply chain management (SPM) systems facilitate the firm manage its relationship with suppliers to optimize the planning, sourcing, manufacturing and delivery of services and products. Customer relationship management uses information systems to organize/ coordinate all of the business processes surrounding the firm’s interfaces with its customers to optimize firm returns and customer satisfaction. Knowledge management systems facilitate firms to optimize the creating, sharing and allocation of knowledge .Jobs where interaction is the crucially value-adding activity advantage from collaboration and communication systems. Internets and extranets use Internet technology and standards to bring together information from diverse systems and present it to the user in a Web page format. Extranets make portions of private corporate intranets obtainable to outsiders.

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