Google Inc experienced a service outage on Friday that in brief took down Gmail, Internet email service that used by hundreds of millions of people and many businesses across the world.
Google, which first recognized the outage at 11:12 am Pacific Time (19:12 GMT), said nearly one hour later that service had been restored for several users and it expected “a resolution for all users in near future.”
It remained vague what triggered the outage, which influenced the users in at least Britain, India and the United States and prompted a flow of complaints on the Twitter from users in many other countries.
“We are investigating reports of a problem with Gmail. We will give more information shortly,” the company said on its “App Status” dashboard online, which tracks the state of different Google services.
Two further Google properties, the social network YouTube and Google Plus, appeared to load slowly too.
Yahoo Inc, which runs the rival Internet mail service, seized the moment to post screenshot of the Gmail error page to the Twitter.
Users of Google attempting to sign on saw a “temporary error” message and a short note: For Example – “We are sorry, but your Gmail account is temporarily unavailable. We apologize for the inconvenience/trouble and suggest you trying again in a few minutes.”
Yahoo has said that their email customers usernames and passwords have been stolen and are used to access accounts, although the company is not mention how many accounts have been affected.
After Google’s Gmail, Yahoo is the second-largest email service worldwide. There are 273 million Yahoo mail accounts worldwide, including 81 million in the US.
Yahoo Inc. on Thursday said in a blog post on its breach that “The information sought in the attack seems to be names and email addresses from the affected accounts’ most recent sent emails.”
That might represent hackers were looking for further email addresses to send scam messages or spam. By grabbing genuine names from those sent folders, hackers might try to make bogus messages show more legitimate to recipients.
The probable bigger danger: access to that email accounts might direct to more serious breaches involving of banking and shopping sites because many sites use email to reset passwords.
Hackers might try logging in such a site with Yahoo email address, for example, and invite that password reminder be sent by the email.
Yahoo said it believes the usernames and passwords were not collected from its personal systems, but from third-party database. It is not clear why third-party database would have information on the Yahoo accounts.
The company would not comment further than the information in its own blog post. It said it is working with the federal law enforcement.