What Are Business Processes?

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What Are Business Processes? 

A business process or business method is an activity or set of activities or collection of linked tasks (such as planning, production, or sales) which find their end in the delivery of a service or product to a client or will complete a definite organizational goal. Business process management (BPM) is a systematic approach to improving those processes. A business process has also been defined as a set of activities and tasks that, once completed, will accomplish an organizational goal. If an organization is unable to perform certain business processes internally due to cost or resources, the company might use business process outsourcing (BPO). Many organizations contract specific business tasks, for example human resources (HR), payroll or accounting, to a third-party service provider.

There are Three Types of Business Processes

  • Management Processes: It is a process that governs the operation of a system. Usually management processes include “corporate governance” and “strategic management”.
  • Operational Processes: The processes that represent the core business and generate the primary value stream. Such as, taking orders from customers, and opening an account in a bank branch.
  • Supporting Processes: which support the core processes. Examples include Health & Safety, accounting, call center, recruitment, and technical support.
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